Return Policy

Eligibility for Returns

We accept returns only for items that are damaged, defective, or incorrect at the time of delivery. Due to the nature of our organic products, we do not accept returns for reasons such as change of mind or personal taste preferences.

Return Window

Eligible items must be reported within 48 hours of delivery and returned within 7 days from the date of receipt.

How to Initiate a Return

Please email us at info@kerniqnaturals.com with your order number, clear photos of the product, and a description of the issue. Our team will review and get back to you within 24–48 hours.

Non-returnable Items

Returns are not accepted for items that are:

  • Opened or used
  • Missing original packaging
  • Bought during clearance sales or promotional offers
Refunds

Once your return is received and inspected, we will notify you via email. If approved, the refund will be processed to your original method of payment within 5–7 business days.

Return Shipping

If the return is approved due to our error (damaged, defective, or incorrect product), we will arrange a reverse pickup. If not, the customer will be responsible for shipping the item back to us.

Your satisfaction is important to us. We promise to handle all returns and issues with utmost care and fairness.