Return & Refund
Policy

What qualifies for a return?

We accept returns exclusively for items that arrive damaged, defective, or incorrect. Due to the perishable and personal-care nature of our organic products, returns based on change of mind or taste preference are not accepted.

All return requests must be raised within 48 hours of delivery and the item returned within 7 days from the date of receipt.

Items we cannot accept back

The following items are strictly non-returnable:

• Products that have been opened, used, or tampered with
• Items missing original packaging, seals, or labels
• Products purchased during clearance sales, flash sales, or with a promotional discount code
• Items reported after the 48-hour window has elapsed

Starting your return — 3 simple steps

Who handles the shipping?

If the return is approved due to our error — including damaged, defective, or wrong products — we will arrange a complimentary reverse pickup at no cost to you.

For returns initiated for reasons outside our error, the customer is responsible for return shipping charges. We recommend using a trackable courier service.

How and when you’ll get your money back

Once the returned item is received and inspected at our facility, we will notify you by email. If the return is approved:

• Refunds are credited back to your original payment method (credit/debit card, UPI, wallet, etc.)
• Processing takes 5–7 business days after approval
• Bank processing times may add 2–3 additional days depending on your provider
• You will receive a confirmation email once the refund has been initiated

If your return is not approved, we will explain the reason clearly and return the item to you.

Can I exchange an item instead?

Yes. If you received a defective or incorrect product and would prefer a replacement over a refund, please mention this when you email us. Subject to product availability, we will ship a replacement at no additional charge once your original item has been returned and inspected.