Cancellation & Refund Policy
Cancel within 2 hours of placing your order
Report damaged or wrong items within 48 hrs of delivery
Approved refunds credited to original payment method
Order Cancellation
Orders can be cancelled within 2 hours of placement by contacting our customer care. After this window, the order may have already been processed and dispatched from our facility in Srinagar.
To cancel, reach us at info@kerniqnaturals.com or call +91 96826 78865 with your order ID.
Refund Eligibility
Due to the perishable nature of our spice products, refunds are offered only when items arrive damaged, defective, or incorrect. All refund requests must be raised within 48 hours of delivery and must include clear photographic evidence of the issue.
Non-Refundable Items
The following are not eligible for return or refund under any circumstances:
- Opened or used products
- Items without original packaging
- Products purchased during a sale or promotional campaign
Refund Process
Once your refund request is reviewed and approved, the amount will be credited back to your original payment method within 5–7 business days. You will receive a confirmation email as soon as the refund has been initiated on our end.
Replacements
In verified cases of product damage or a shipping error, we may offer a free replacement in lieu of a monetary refund. This is arranged at our discretion following photo verification of the issue — and is often the faster resolution.
How to Request a Refund
Email us at info@kerniqnaturals.com with the following information. Incomplete requests may delay the process.
- 1. Your full name and registered contact number
- 2. Your order number (found in your confirmation email)
- 3. Clear photos of the product and its packaging showing the issue
- 4. A brief description of what went wrong